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Returns, Cancellations & Refunds Policy – PACKMORY
Change-of-Mind Returns
PACKMORY does not offer voluntary returns, exchanges, or refunds for change of mind, incorrect preference, or other non-defect reasons, except where a return, cancellation, refund, or withdrawal right is required by applicable law.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or waived.
Mandatory Cancellation or Withdrawal Rights
Where applicable law provides the customer with a mandatory right to cancel or withdraw from an online purchase, PACKMORY will honor that right for the period and under the conditions required by that law.
Customers wishing to exercise a mandatory cancellation or withdrawal right must contact PACKMORY through the Contact page and provide their order number and sufficient information to identify the order.
Where permitted by applicable law, the customer is responsible for the cost of returning products when the return is based only on a change of mind or statutory withdrawal and is not caused by a defect, incorrect item, non-conformity, or other fault attributable to PACKMORY.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, materially different from its description, or is not the product ordered, please contact PACKMORY as soon as reasonably possible with the order number and relevant details or photographs.
PACKMORY will provide the remedy required by applicable law, which may include replacement, repair, price reduction, or refund depending on the circumstances and the customer’s legal rights.
Condition of Returned Products
Where legally permitted, returned products should be kept in reasonable condition and returned with their original components and packaging where available.
PACKMORY reserves the right, where permitted by applicable law, to account for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
Order Cancellations Before Fulfillment
We may attempt to cancel an order before it has been processed or fulfilled, but cancellation cannot be guaranteed once fulfillment has begun.
This does not affect any mandatory cancellation or withdrawal rights provided by applicable law.
Refund Processing
Where a refund is legally required or otherwise approved by PACKMORY, it will be issued to the original payment method within the timeframe required by applicable law.
Mandatory Consumer Rights
This policy does not exclude, restrict, or override any mandatory consumer rights available under the laws applicable to the transaction.